At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of SCCM.

Role: SCCM Support Engineer

Location: Hyderabad

Experience: 5 to 8 years

Relevant Experience: 5 years

Job Description:

1. Total working experience: 5 to 10 years
2. Provide voice-based technical support to customers from NOAM, EMEA and/or APAC region
3. Excellent analytical and problem-solving skills
4. Strong customer focus
5. Experience resolving complex technical issues in a mission critical environment
6. Proven ability to accurately document incident resolution and knowledge management
7. Excellent teamwork and interpersonal skills
8. Willing to work in the Night Shift

Must Have’s:

o Experience in WSUS, SMS, SCCM 2007 / 2012 and Microsoft Intune
o Expertise over at least 3 or more areas of SCCM as given below

•  Software Update Management (SUM)
•  Client Operations
•  Operating System Deployment (OSD)
•  Cloud Management (CMG)
•  Server Troubleshooting & Data Replication Services (DRS)

o In-depth understanding of below topics -
 Core concept of different logs - Client side and Server side
 Knowledge of Network Communication Ports used between Server and Client
 Knowledge of flow between different components of SCCM
 Awareness of all types of log files and troubleshooting
o Operating Systems Concepts – Active Directory, Security, OS Internals
o Networking concepts – DNS, protocols, Devices
o IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
o Exception Handling
o Memory Management concepts
o Tools – Netmon, Perfmon, SQL Profiler
o Basic debugging skills
o Basic SQL Server Administration concepts
o Experience in one or more of these areas desirable

•  Critical Exposure areas & Technical Specifications
•  Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
•  Exposure on SQL and IIS

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.