Role: SCCM Support Specialist 

Experience : 10 to 15 years

Location: Pune/ Bangalore / Hyderabad

Key Skills: 

1. Extensive experience in SCCM administration and support, with a strong track record of success.
2. Microsoft SCCM certification (e.g., Microsoft Certified: Endpoint Manager Administrator).
3. Profound knowledge of Windows operating systems, Active Directory, and Group Policy.
4. Expertise in scripting languages (e.g., PowerShell) for automation and advanced troubleshooting a must.

Job description:

We are seeking an experienced Microsoft Configuration Manager (SCCM) Support Specialist to join our Information Technology team. The SCCM Support Specialist will play a crucial role in the deployment, and maintenance of SCCM infrastructure, and provide advanced support and expertise in managing SCCM-related tasks. This role demands a deep understanding of SCCM, excellent troubleshooting skills, and the ability to mentor and lead junior team members.
 

Key Responsibilities:
SCCM Infrastructure Management:
• Plan and execute SCCM upgrades, patches, and hotfixes.
• Package, test, and deploy complex applications using SCCM in compliance with industry best practices.
• Collaborate with application owners and business units to gather and translate requirements into deployment solutions.
• Ensure software packages are compatible with various Windows operating systems.
Advanced Application Support:
• Provide expert-level, tier-3 support for application-related issues escalated from the helpdesk or junior team members.
• Troubleshoot and resolve intricate application deployment failures, compatibility issues, and performance problems.
• Mentor and assist junior team members in resolving complex issues.
Patch Management:
• Oversee the patch management process for operating systems and applications, maintaining schedules and compliance reporting.
• Implement advanced strategies for patch testing, deployment, and rollback.
Documentation and Reporting:
• Maintain comprehensive documentation of SCCM configurations, application packages, and deployment procedures.
• Develop advanced reporting solutions to track SCCM and application deployment metrics.
• Present insights and recommendations to IT management.

Training and Leadership:
• Provide training, guidance, and leadership to IT staff and junior team members in SCCM usage, best practices, and advanced troubleshooting.
• Stay updated on emerging technologies and industry trends, and share knowledge within the team.
 

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2. Extensive experience in SCCM administration and support, with a strong track record of success.
3. Microsoft SCCM certification (e.g., Microsoft Certified: Endpoint Manager Administrator).
4. Profound knowledge of Windows operating systems, Active Directory, and Group Policy.
5. Expertise in scripting languages (e.g., PowerShell) for automation and advanced troubleshooting a must.
6. Exceptional problem-solving skills and a history of resolving complex technical issues.
7. Strong communication and leadership skills.
8. Ability to work independently and collaboratively in a team.