At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Snow.

Role: Service Now Architect

Location: Bangalore / Pune / Hyderabad

Experience: 10 to 15 yrs

What's this role about?

1. This role is about day-to-day building/ designing, configuring, installing, managing, and monitoring with respect to IP Telephony infrastructure.
2. This role demands a strong hands-onexperience on the relevant IP Telephony, specially (Wired, Wireless,Security) Meraki networks

Here's how you'll contribute:

1. Work with team members and leads to understand the IP Telephony infrastructure to support effectively
2. Have good technical expertise reviewing architecture, policies, and procedures to ensure the security, back-up, failover, alerting, and recovery mechanisms
3. Provide hands on support for a variety of issues occurs in wireless network environment
4. Day to day troubleshooting on the issues related to IPT, CCTV and AV systems.

Qualifications, skills and experience:

1. 5+ years’ experience in technical solution design and implementation of the ServiceNowapplication.
2. Proven management / influencing abilities.
3. Ability to produce documentation at various levels including technical and customer facing.
4. Knowledge of IT and Enterprise Service Management is critical.
5. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
6. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly
7. desirable.
8. ServiceNow Certifications in all areas are highly desirable.
9. Experience in multiple application architectures and supporting technologies.
10. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
11. Excellent verbal and written communication skills required.

Key Deliverables:

1. Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
2. Provide expert level support and technical mentoring to implementation team
3. Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and constraints.
4. Recognize and develop opportunities to leverage ServiceNow as a platform.
5. As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
6. Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
7. Support practice build efforts to include development of practice intellectual property (IP)
8. Develop and present business case material for senior prospect and customer stakeholders
9. Create and deliver tailored presentations and product demonstrations
10. Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
11. Responding to Request for Information/Proposal documents
12. In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment
13. Act as the ServiceNow subject matter expert at Executive briefings/marketing events
14. Work closely with our business partners and technical SMEs, providing oversight and recommendations on how best to accomplish new requirements
15. Be accountable for enforcing best practices, ensuring smooth ServiceNow upgradeability
16. Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow
17. Ensure best practices are enforced and that advanced configurations don’t endanger future upgrades and system performance
18. Lead/contribute to the evaluation/execution of ServiceNow upgrades, reviewing impact on integrations and making changes as needed
19. Participate in the full software development lifecycle
20. Adhere to IT Change Management and best practices
21. Investigate and fix advanced (3rd level) application issues

Optional any Certification:

1. ServiceNow Certified  - Service Mapping
2. ServiceNow Certified  - Software Asset Management
3. ServiceNow Certified  - Hardware Asset Management
4. ServiceNow Certified  - PPM
5. Servicenow Certified – Customer Service Management
6. ServiceNow Certified – HR Service Delivery
7. ServiceNow Certified  - Governance, Risk and Compliance
    

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.