Area of Expertise

Experience working with Salesforce on problem tickets, system issues, case escalations, governor limits, Salesforce 3x/year Release, fix packs, org migrations, org switching, etc

Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)

Experience in deploying production and other Sandbox changes to production using GIT, ANT, Change sets

Experience in SFDC Development including APEX,  Lightning

Email to Case, Web to case, Knowledge management

Case Routing, Queues, Public Groups, and User Group Assignments                                                                                          

OmniChannel

Live Chat, CTI

Total Experience

Certification Details