Cloudely is the global leader for technology recruitment, supporting Salesforce, Robotic Process Automation (RPA), DevOps, Web and Mobile Programming skills and more. We have many opportunities throughout North America and India. By specializing solely in placing candidates in the high-tech market we have built relationships with most of the key employers and have an unrivalled understanding of where the best opportunities are.

Role: Site Reliability Engineer

Location: Bangalore

Experience: 10+ years

Job Description:

• As a Support Engineer, you will be part of our India Support team who is responsible for supporting our clients via phone, email or chat.
• The primary responsibility of our support organization is to ensure our customers infrastructure stays up and running 24x7x365.
• You are a Windows enthusiast whose curiosity continuously improves your knowledge and skillset.
• You’ll own complex customer issues which may take several days or weeks to resolve, but you’ll engage all available resources and knowledge sources to find a solution.
• As a Support Engineer, you will work with leading-edge software and cloud technologies.
• You will also assist customers during service-related events, including creating support tickets and answering basic technical questions related to their environment and services.
• As needed, you will also be the primary contact who will provide coordinated escalation to advanced technical support engineers to resolve open tickets.
• Due to the 24×7 operations of the business, Support Engineers may be required to provide on-call coverage overnight and on weekends and holidays while the global team is being built.
• Such shifts vary across team members and by month.
• In this role you will Support our clients, ensuring their infrastructures stay up and running 24/7 while working with leading-edge technology.
• Implement, and Support complex scalable application infrastructure.
• Install, Configure, Deploy, Standardize, Automate, Update, Support, and Troubleshoot services for customers such as:

• Windows, IIS, Azure
• OS level concerns
• Database Services (MySQL, Redis)
• Application Servers
• Email Services
• Scripting: Shell, Bash, Ruby (PHP a plus)
• Load Balancing
• Host & network-based firewalls
• SSH
• DNS
• Version control (git)
• Configuration management (Chef and Ansible)
• Azure

Required Qualifications

• Windows, IIS, Azure
• Microsoft Dev Ops Certification
• Thorough knowledge and love of the Windows operating system

Good to have

• Strong knowledge of and familiarity with client/server software, DNS, and networking fundamentals
• Experience with Linux diagnostics tools is a plus
• Strong experience with Windows Dev Ops: Azure
• Experience working in a computer technical field, enterprise server environment and / or web hosting environment
• Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
• Inherent problem-solver with desire to learn and take on responsibilities

Additional Helpful Qualifications

• Bachelor’s degree in computer science, engineering or equivalent work experience
• Experience with e-commerce applications – Magento, Drupal, Redis, WordPress

Apply today!
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also send your resume to: [email protected]. To learn more about Cloudely, Inc, please visit www.cloudely.com.

Cloudely, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with respective law prevailing in the country, all persons hired will be required to verify identity and eligibility to work in respective country and to complete the required employment eligibility verification document form upon hire.

We welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future.