At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Site Reliability

Role:

As a Support Engineer, you will work with leading-edge software and cloud technologies. You will also assist customers during service-related events, including creating support tickets and answering basic technical questions related to their environment and Webscale services. As needed, you will also be the primary contact who will provide coordinated escalation to advanced technical support engineers to resolve open tickets

Due to the 24×7 operations of the business, Support Engineers may be required to provide on-call coverage overnight and on weekends and holidays while the global team is being built. Such shifts vary across team members and by month.
In this role you will
Support our clients, ensuring their infrastructures stay up and running 24/7 while working with leading-edge technology.
Implement, and Support complex scalable application infrastructure

Must have:

Install, Configure, Deploy, Standardize, Automate, Update, Support, and Troubleshoot services for customers such as:

Windows, IIS, Azure 

OS level concerns
Database Services (MySQL, Redis)
Application Servers
Email Services

Scripting: Shell, Bash, Ruby (PHP a plus)

Load Balancing
Host & network-based firewalls
SSH
DNS
Version control (git)
Configuration management (Chef and Ansible)
Azure

Required Qualifications

Windows, IIS, Azure

Microsoft Dev Ops Certification
Thorough knowledge and love of the Windows operating system 

Good to have:

Strong knowledge of and familiarity with client/server software, DNS, and networking fundamentals 

Experience with Linux diagnostics tools is a plus

Strong experience with Windows Dev Ops: Azure
Experience working in a computer technical field, enterprise server environment and / or web hosting environment
Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
Inherent problem-solver with desire to learn and take on responsibilities

Additional Helpful Qualifications
Bachelor’s degree in computer science, engineering or equivalent work experience
Experience with e-commerce applications – Magento, Drupal, Redis, WordPress

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.