At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of BA.

Role: Sr Support BA

Location: Chennai

Technology/Skillset:

Business Analyst experience with cross countries client interactions.

Job Description:

The key area of focus for this role is to deliver software solutions using agile deliver methodologies
The candidate will be accountable for (but not limited to) the following activities:

1. Have 5-6 years of Business Analyst experience with cross countries client interactions.
2. Capture business requirements and translate these for engineers to deliver.
3. Use technical & business knowledge and expertise to aid in the development, debugging and testing: 80% functional support to end/business-users and 20% BA
4. Do L1 & L2 support for East Europe markets on functional queries and production issues.
5. Willing to work in East Europe countries time zone
6. Assist in the preparation of business cases to aid in decisions on system implementation.
7. Operate as functional expert for the development team.
8. Work with key stakeholders to identify functional requirements, translate into design specifications, determine testing levels and manage test case and test script development in line with processes and standards, ensuring that requirements are effectively met, tested and implemented
9. Maintain awareness and knowledge of software industry trends and specialized business needs, and proactively identify and drive identification of opportunities to be leveraged in solutions delivered
10. Develops process documentation for processes and procedures
11. Develop training outlines for end-users and conduct trainings to end-users
12. Communicate and collaborate with users to analyse information needs and functional requirement.
13. Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs
14. Liaise between the business, technology teams and support teams
15. Have experience in handling end user queries, direct calls with Europe business users.
16. Language support: Russian, English both written and Oral.(Mandatory)
17. East European countries: Russia, Cezh, Slovakia, Poland, Slovakia, Lithuania
18. Shift Time: 12 PM to 9 PM IST

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.