At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Support.

Role: Support Engineer – Graph Developer

Location: Bangalore

Experience: 5 to 8 years

Relevant Experience: 3 to 4 years

Graph developer is Web application developer - Sharepoint Or  Microsoft Graph API / C#, ASP.Net, MVC/  JavaScript / AJAX/ jQuery / Web API / Rest API /Modern Authentication oAuth 2.0, AAD (Azure Active Directory) / Azure Fundamental

Responsibilities:

1. The Support Engineer – Graph Developer acts as the primary technical contact and delivers advanced technical troubleshooting support and problem resolution for Corporate Customers, including issues escalated to the highest levels of Management
2. The candidate will provide technical support including product technical training to peers
3. Graph Developer Support Engineer primarily works with external developers (customers) who use Microsoft technologies including but not limited to :- consumption of Graph API using Microsoft Technology Stack, .NET, C#, Web APIs, JavaScript and Azure Fundamentals

Responsibilities:
• Troubleshooting complex technical issues, identifying and fixing the reported issues
• Write samples or ‘how to’ prototypes to explain a particular technique/technology or
Product
• Identify and escalate reported bugs in Microsoft products
• Provide appropriate alternate implementations/techniques/workarounds to help
developers workaround a confirmed bug in Microsoft’s products
• Identify issues that occur frequently and help create a knowledge base article to
solve/workaround that issue
• Support M365 customer via multiple of modalities in a 24*7*365 global support delivery
team

Qualifications:
Bachelors Degree in Computer Science, Engineering or related field
 

Abilities and Experience should include:
Required Hard:
- 2+ years of experience on development of at least one core workload (SharePoint, Exchange,
Microsoft Teams, Intune and Office)
- Strong in core technologies: .NET framework and Net Core
- Strong in OOPs concepts
- Exposure to scripting languages : JavaScript, JQuery, Powershell
- Exposure to RESTful APIs, OAuth protocol

Required Soft:
- Willingness to learn new technologies/skills
- Willingness to take on challenges
- Strong customer focus
- Excellent verbal and written communications skills
- Ability to multitask

Nice to have/desired:
-Prior experience with Graph API
- Prior technical support experience
- Microsoft certifications
- Enterprise/Corporate working experience
- Experience with software development and/or test
- Knowledge of Programming against M365 Products
- Exposure to tools - Fiddler, Postman

Critical Exposure areas:
1) Great troubleshooting skills
2) Good logical approach to the resolve the problem quickly
3) Ability to learn from an issue/situation, adapt and carry forward the solution to another seemingly unrelated issue

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.