At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Jira.

Role: Tasktop+Jira Admin 

Exp – 4-6 Years (Minimum of 02 Years in Tasktop)

Location – Bangalore / Pune

In the role of an Engineer, you will work directly with customers and partners to solve their problems when integrating JIRA/SNOW systems using Tasktop. you will work directly with customers to define requirements related to their ALM tool sets and information systems to design integration solutions using Tasktop' s products and services. Using your project management skills, organizational skills, expertise and attention to detail you will develop a strong relationship with technical counterparts within the customer organization. 

Job Responsibilities: 

• Support our Tasktop products via email, phone and web sessions with customers using standard support ticketing systems and tools

• Identify defects and feature requests based on information learned from customers

• Develop and lead client training sessions

• Lead the hands-on building of integration solutions leveraging best practice configuration capabilities and scripting using JavaScript for our integration solution

• Work with Customer to design solutions that best meet the customer's requirements using your programming, configuration, troubleshooting, data, and reporting skills

• Support clients through go-live process while promoting solution adoption

• Communicate project progress and expectations while escalating issues to customer and Tasktop stakeholders for awareness and resolution

• Participate in collaboration with other departments to address and resolve client issues 

Critical competencies:  

 • Must be able to manage multiple projects utilizing strong planning and organizational skills

• Experience supporting software applications including Java, Tomcat, Javascript and Databases using common support ticket systems and tools

• Experience in customer software implementations, including requirements gathering, conceptual and detailed design, configuration, testing, training, change management, and support

• Excellent business process and best practices experience or aptitude

• Analytical nature with the ability to solve complex business issues using a systematic approach

• Technical aptitude and a high degree of self- motivation to train and achieve ALM application, customizations and installations understanding/certifications

• Outstanding verbal, written and presentation skills with the ability to build effective customer relationships • A driven self-starter, able to work independently

Great Candidates Have:

• An understanding of support processes and tools

• An experience of working directly with customers and end users, specifically working with enterprise technical staff

• Experience with at least one programming or scripting languages (JavaScript, Python, Java, Groovy or similar)

• Experience with enterprise databases (SQL Server) and SQL

•  Ability to learn and master new technologies with a technical aptitude

• Strong interpersonal and leadership skills with a proven track record in building excellent working relationships and operating effectively as a member of a leadership team.

• Strong communication and people skills.  

Good to have:

• Knowledge of software development methodologies (SDLC /WATERFALL / SCRUM )  

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.