At Cloudely, we work with a single mission: Transform the way clients experience Product & Implementation, Development, and Support.

Growth is a journey and never a destination. We are constantly thriving to grow in gaining the trust of clients globally in offering services across Salesforce, Oracle, Robotic Process Automation, DevOps, Web, and Mobile Programming to name a few. And we are just getting started!

We have fabulous opportunities for you to grow along with us! 

At Cloudely, you will get what you are looking for: the scope to learn, prove and grow. We are now actively seeking success-hungry candidates who want to grow in the domain of Telecom.

Role: Telecom Business Analyst

Experience: 2.5 to 7 years

Location: Pune / Bangalore / Chennai / Hyderabad

Requirements:

1. Be business smart and curious through strong listening skills.
2. Good communication skills to spark customers with new ideas and finding ways to keep people’s attention
3. Be talented to understand the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers
4. Inquisitive, practical and passionate about technology and sharing knowledge
5. Several years of experience in building, integrating and implementing CRM solutions based on Salesforce technology (including Salesforce Service and Sales Cloud) – Good to Have
6. Enjoy presenting, demoing, storytelling and talking business impact and benefits
7. Be independent to own your career, time (working remote is allowed) with work-life integration (flexibility) with a startup-mindset
8. Strong oral and written communicator in English
9. Knowledge of Scrum, Agile, SAFe, DevOps and tooling such as Jira, Confluence

Required Skills:

1. Understanding of CRM Concepts
2. Understanding of Business Process
3. Understanding of Salesforce Automation
4. Understanding of Out Of The Box SF functionalities
5. Understanding of Security, Sharing and Visibility Model

Certifications – Not Mandatory

1. Admin , Platform App Builder
2. Admin , Sales Cloud Consultant
3. Admin , Service Cloud Consultant , FSL Consultant
4. Email Specialist , Marketing Admin , Marketing Consultant

Job Description:

1. Establish a requirements management strategy for the project, which describes; process for elicitation, documentation standards and format, tools, meeting cadence, backlog grooming process, attributes, review & approval process, change process, requirements status and metrics, and communications processes
2. Plan and facilitate the discovery of business requirements and document in the form of business objectives, goals, and success criteria
3. Build, organize and maintain the project backlog over the course of the project, often serving as a partner and mentor for the Product Owner
4. Provide oversight & guidance in the implementation of a project solution
5. Manage scope by ensuring requirements are within the scope of the SOW and communicate any variations for input to the change control process
6. Facilitate the ongoing backlog grooming process, supporting the Product Owner to define value, priority, and select scope for upcoming releases and sprints
7. Plan and facilitate the elicitation and elaboration of functional and non-functional requirements. Document in the form of epics, stories, wireframes, business rules, and acceptance criteria
8. Maintain an overall understanding of the business needs and project solution from a functional perspective
9. Analyze requirements to ensure they are consistent, complete, unambiguous, and organized
10. Maintain and organize the project backlog over the course of the project, partnering with client Product Owner to define priority and business value
11. Ensuring stories are "ready" for upcoming sprints and facilitating sprint planning ceremonies
12. Review documented requirements with stakeholders; ensure developers and testers understand the stories and have a common understanding on how the user story will be built, implemented, tested
13. Analyze new requests from stakeholders and determine if the request is a new story, a modification to an existing story, or already covered in an existing story and add to backlog as appropriate
14. Train team on requirements processes and tools in use for the project

The way to your dream job and organization is just a click away. Share your resume at [email protected]. To know more about us, please visit www.cloudely.com.